What’s wrong with my PayPal subscription?

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PayPal has caused multiple problems with subscriptions, including yours. Things like payment issues and credit delays have meant that our team have to put in extra hours behind the scenes to manually keep your subscription active – and without errors. Despite our efforts, PayPal have been unwilling to help.

With reliability and security in mind, we found a solution ourselves! Our new payment system allows you to pay direct via credit/debit card, powered by Stripe – a world leader in secure online payments. Stripe has been thoroughly tested by our team, and is supported by millions of businesses around the world.

We strive to give our students the best experience so they can focus on learning the harp… not dealing with payment and credit delays!

Here’s what the changeover fixes:

  • You’ll receive your credits on time! (Even if you didn’t notice it was happening)
  • Monthly payments will be smooth, and without issue
  • You can update your card details with ease, if they change
  • Improved security

*Don’t have a credit or debit card? Email us at [email protected] and we’ll help you with next steps!

Click the button below to start the process

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Questions you might have...

No! Your membership will be exactly the same. You’re only changing your payment method to card payment via Stripe.

Nothing! You’ll still have access to your outstanding credits, as well as the courses, workshops and sheet music you’ve purchased.

Absolutely! Just note that you’ll be charged immediately after you make the change. If this means you’re charged twice in one month, you have two options:

  1. You can keep the additional credit (at membership pricing) – no further action is required.
  2. We can refund you for the second payment, and remove the additional credit. If you’d like a refund, please email us at [email protected].

The date you’re charged will also be your new recurring payment date going forward. If you’d like to change your monthly payment date, please email us and we’ll gladly change it for you.